Return & Refund Policy
At Tribhava Foods, we take care to ensure that every order is
properly packed and delivered to you safely. Since our products
are food items, returns and refunds are subject to the conditions
mentioned below.
1. Order Cancellation
If you need to cancel an order, please contact Tribhava Foods
as soon as possible.
Once an order has been processed or shipped, cancellation may
not be possible.
2. Return of Food Products
For safety and hygiene reasons, we generally do not accept
returns of food products after delivery for reasons such as
change of mind, taste preference, or simply not wanting the
product.
3. Damaged Products
If your order arrives damaged, opened, leaking, or otherwise
compromised, please contact Tribhava Foods as soon as possible
after delivery.
Please provide your Order ID along with clear photographs or
videos showing the condition of the package and product.
After verification, Tribhava Foods may provide a replacement
or applicable refund depending on the circumstances.
4. Incorrect Product
If you receive a product different from the product you ordered,
please contact us with your Order ID and photographs of the
product received.
After verification, we may arrange a replacement or applicable
refund.
5. Expired or Defective Product
If you receive an expired product or a product with a genuine
packaging or quality defect, please contact Tribhava Foods
promptly with the relevant details and supporting photographs
or videos.
The issue will be reviewed and, where applicable, a replacement
or refund may be provided.
6. Refund Eligibility
Refunds are not automatically applicable to every order.
Each refund request is reviewed based on the nature of the issue,
order status, and applicable circumstances.
Approved refunds will be processed after the request has been
reviewed and approved by Tribhava Foods.
7. Online Payment Orders
Online payments are processed through Cashfree. If an eligible
refund is approved, the refund will be processed through the
applicable payment method or payment provider process.
8. Cash on Delivery Orders
Cash on Delivery (COD) orders include a
₹35 COD fee.
A ₹100 advance payment is required for COD
orders, subject to the total order amount. If the total payable
amount is less than ₹100, the applicable advance may be limited
to the total order amount.
The remaining balance is payable at the time of delivery.
Important:
If a customer places a COD order and subsequently refuses,
does not accept, or does not collect the shipment when delivery
is attempted, the advance payment made for that order
will not be refunded.
9. Non-Delivery / Refusal
If an order cannot be delivered because of an incorrect address,
unavailable recipient, refusal to accept the shipment, or failure
to collect the shipment, additional delivery or return-related
costs may occur.
For COD orders specifically, the advance payment is
non-refundable when the customer refuses or fails to
accept or collect the shipment.
10. Return Conditions
If a return is specifically requested or approved by Tribhava
Foods, the product should be kept in its original condition and
packaging until further instructions are provided.
Customers should not send products back without first contacting
Tribhava Foods and receiving confirmation.
11. Promotional / Free Products
Promotional free products provided as part of an offer such as
BUY3GET1 have no separate monetary value and
cannot be exchanged for cash.
12. Contact Us
For return, replacement, refund, cancellation, or
order-related queries, please contact Tribhava Foods through
the contact information available on our website.